Privacy Policy
Privacy Policy for Customer Information, Booking Requests, and Travel Enquiries
This privacy policy explains what information we collect through our website and booking forms, and how we use it to support one way taxi enquiries, confirmed bookings, and travel coordination.
Information We Collect
Customer Details Used for Booking
Personal Information
We may collect your name, mobile number, email address, pickup location, drop location, travel date, and related trip details.
Booking Information
Travel preferences, selected cab category, route details, estimated distance, trip type, waiting-related information, and communication records may be used to process and manage your booking.
Technical Information
We may store limited technical information such as IP address or browser data to support enquiry handling and website functionality.
How We Use It
Privacy and Communication Use
Booking Support
Your information is used to contact you, confirm routes, provide fare responses, explain applicable charges such as driver batta or waiting charges, and manage booking requests.
Service Communication
We may contact you through phone, email, or WhatsApp regarding enquiries, booking updates, fare conditions, route clarification, or travel coordination.
Data Protection
We do not intentionally share customer information for unrelated public use, and we aim to handle submitted details responsibly.
Policy Changes
This privacy policy may be updated as our service process changes or when operational requirements make updates necessary.
Operational Use
How Booking Data Supports Fare and Trip Management
Fare Application
Pickup, drop, trip type, running distance, route state, hill station selection, night start timing, and special travel needs may be used to decide the correct fare terms for your trip.
Special Travel Conditions
If you travel with pets, extra luggage, or route-specific requirements, the information you provide may be used to communicate applicable extra charges before or during booking confirmation.
Trip Review and Support
We may retain booking-related data for customer support, fare clarification, travel coordination, dispute handling, and service quality review.
Communication and Retention
How We Handle Enquiry Records and Follow-Up Messages
Quote and Confirmation Messages
We may use your submitted contact details to send booking summaries, fare estimates, follow-up confirmations, or service-related updates through email or WhatsApp.
Internal Handling
Customer enquiry and booking details may be accessed only as needed for operational support, fare review, and dispatch coordination.
Policy Alignment
Privacy handling works together with our booking terms and conditions, including the trip rules, extra charges, and route-specific fare conditions communicated during service confirmation.
